Frequently Asked Questions

Can I send my received faxes to an e-mail recipient over the Internet?
Yes, when you select the e-mail integration options during installation, you can send a fax to any phone number or e-mail address by simply filling in the address line with the number or address. You can even send a voice message to an e-mail address!

What operating systems does Simply BitWare and Simply BitFax work with?
Simply BitWare and Simply BitFax will work with Windows 95, 98, 98SE, NT, Windows Me, and Windows 2000.

Do I need an email program to use Simply BitWare or Simply BitFax?
No, Simply BitWare and Simply BitFax can work with your Windows Explorer, but you can integrate it with many popular e-mail programs such as Outlook 97, 98, 2000 and Outlook Express.

Can I create my own cover page for my faxes?
Using popular document creation programs, such as Microsoft Word, that are capable of creating RTF (Rich Text Format files), you can create cover page templates for use with Simply BitWare and Simply BitFax.

Why do I still need a fax program when I can email anything?
E-mail is not accepted as a legal document by all businesses and countries. Faxes are the de-facto standard for electronic transmission of documents. They are accepted as legal documents, and give you documented proof of delivery.

How will Simply BitWare or Simply BitFax help my marketing and sales activities?
Features such as Broadcast Fax, Fax on Demand and Custom Cover Pages can all be used to distribute your marketing message and act as the “silent” salesperson.

How does Simply BitWare or Simply BitFax make my small business look “big”?
The ability to have multiple individual mailboxes on a single phone line can create an image of a larger company by routing calls to specific departments (such as sales, accounts payable, marketing, personnel, etc.). Tools such as Fax Broadcast, Fax on Demand, Remote Notification and Receipt of All Messages are included, and give your company the same advantages enjoyed by much larger organizations.


Can I use Simply BitWare as a sophisticated answering machine?
Yes, Simply BitWare was designed to be a simple answering machine that can easily replace your home or office answering machine. It is a computer-based software solution, so your messages are stored in electronic format for easier manageability and navigation. The power user can convert the answering machine through easy-to-use wizards to a sophisticated multiuser voice mail system.

Can I use a single phone line to receive voice mail messages and faxes?
Using your compatible modem and up-to-date modem drivers, Simply BitWare will automatically distinguish between voice and fax calls. When a fax call is detected, the system automatically receives the fax without any user intervention.

Can I schedule messages to go out at times when my toll charges are lowest?
Take advantage of your lower telephone company rates and schedule your fax, voice and pager broadcasts for the most economical date and time. Simply BitWare and Simply BitFax calendar and time tools are intuitive and easy to use.

Can I broadcast voice messages just like fax messages?
If you need to send out a voice message to many people quickly, use Simply BitWare. Just like broadcasting fax and pager messages, you can take advantage of the same easy to use interface to send out a voice message. Select from pre-recorded .wav files or record your own in our easy to use compose interface.

Can I send text-pager messages like I send e-mail messages?
Yes, sending a pager message is just like sending an e-mail message when Simply BitWare and Simply BitFax is integrated with your e-mail program. You can also use your e-mail program to send fax and voice broadcasts.

How does Simply BitWare and Simply BitFax make it easier to store and retrieve faxes?
Simply BitWare creates a digital copy of the faxes you send and receive. This feature allows you to store faxes in electronic folders on your PC. You save valuable space and you can query the information for fast retrieval.

What modems or communication devices does Simply BitWare and Simply BitFax support?
Most internal, external, PC card and USB modems are supported if they provide appropriate Windows drivers. Voice features in Simply BitWare require that the Windows drivers have voice enabled.

How many modems can I use with Simply BitWare and Simply BitFax?
Simply BitWare and Simply BitFax is scalable, making it ideal for small but growing businesses. Simply BitWare and Simply BitFax can operate many modems simultaneously. We have successfully tested as many as eight modems simultaneously.

How does Simply BitWare and Simply BitFax help me communicate on the road?
Simply BitWare and Simply BitFax makes your notebook computer a full-featured communication center that can send and receive faxes, send numeric and alpha-numeric pager messages, and function as a voice answering machine when using Simply BitWare.

How can I keep all my faxes together?
Simply BitWare and Simply BitFax stores all your faxes in your notebook computer. All faxes sent or received using FAXserve at the office will automatically synchronize with your notebook's Simply BitWare and Simply BitFax program.